Password Manager — Manual Mac

Problems and solutions

My keychain from another device does not appear

  • Cloud sync is part of Premium; check in the settings that Premium is active.
  • Check that the same cloud account is connected as on your other device (settings → "Cloud").
  • Click the refresh icon above the keychain list or choose "File" → "Sync now" (⌘R).

"The keychain format is outdated and can no longer be opened here."

The keychain was last saved with an old version of the Password Manager for Windows. Open it once in the current version on your PC; it is updated in the process. Then try again.

The window has disappeared

Closing the window only hides it; the Password Manager keeps running. Click its icon in the Dock to show it again.

The Password Manager is not offered for filling in

  • Check in the settings under "Security" → "AutoFill" that AutoFill shows "Enabled"; otherwise click "Open AutoFill settings" (see AutoFill).
  • For the browser extension: check that it is turned on in the browser and connected, and that a keychain is open in the Password Manager (see Browser extensions).
  • For a login to be suggested automatically, the entry needs the website's address in the "URL" field.

"Connection lost"

The cloud provider has ended the connection, e.g. after a password change. Close the keychain, open the settings and connect again under "Cloud".

I have forgotten my master password

Only you know the master password. It cannot be recovered or reset, neither by the app nor by Steganos. Note it down and keep it in a safe place.

Contacting support

If you contact Steganos support, a log helps to analyse the problem: in the settings under "Diagnostics & Support", click "Send Log by E-Mail" and describe the problem. The log never contains the contents of your keychain.