Password Manager — Manual iPhone, iPad and Android

Problems and solutions

My keychain does not appear in the list

  • Pull the keychain list down to reload it from the cloud.
  • Check that the app is connected to the same cloud account as the Password Manager on your PC (settings → "Cloud").
  • On the PC, check that the keychain is actually synced with the cloud (see the Windows manual).

"The keychain format is outdated and can no longer be opened here."

The keychain was last saved with an old version of the Password Manager for Windows. Open it once in the current version of the Password Manager on your PC; it is updated in the process. Then try again in the app.

"… of … entries could not be opened and are missing from the list."

Individual entries could not be read, for example because they were damaged during a transfer. The rest of the keychain can be used as usual. Open the keychain on your PC or on another device to check whether the entries are complete there. If the problem persists, contact Steganos support (see below).

"Connection lost"

The cloud provider has ended the connection, e.g. after a password change. Close the keychain, open the settings and connect to the cloud again under "Cloud". See Cloud sync.

The Password Manager is not offered for filling in

  • Check in the settings under "AutoFill" that AutoFill shows "Enabled", and set it up if not (iPhone and iPad, Android).
  • Android with Google Chrome: in Chrome, select "Autofill using another service" under "Settings" → "Autofill services".
  • For a login to be suggested automatically, the entry needs the website's address in the "URL" field. Otherwise choose the entry yourself ("Select another entry" on Android, the key icon on iPhone and iPad).

"Passkeys are not enabled" (Android)

On Android 14 and later, the Password Manager must be selected as the preferred service under "Passwords, passkeys & autofill". Tap "Open AutoFill settings" in the app's settings and select "Steganos Password Manager" again.

I have forgotten my master password

Only you know the master password. It cannot be recovered or reset, neither by the app nor by Steganos. Note it down and keep it in a safe place.

Contacting support

If you contact Steganos support, a log helps to analyse the problem: in the settings under "Diagnostics & Support", tap "Send Log by E-Mail" and describe the problem. The log never contains the contents of your keychain.